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Maintenance & Support


We believe that professional maintenance and support is the right way to reduce Total Cost of Ownership (TCO) and ensure useful improvements and optimization.

Maintenance Support

Whether it’s an emergency or a scheduled visit, IDEALWORKS always here to deliver the On-site IT Support assistance your business requires. On-site IT Support can be delivered as a stand-alone service, or as part of our Managed IT Services model.

We set rigorous standards for all of our IT Engineers. Our engineers are selected for their technical skills and screened heavily for their knowledge and certifications. Most importantly, IDEALWORKS identifies and hires personnel that are personally committed to providing our trademark “Relentless IT Support”.

IDEALWORKS’s team of rapid response engineers are only a phone call away. Whether your company needs support for Servers, Email, Network, Backup, Security and etc., IDEALWORKS’s On-site Tech Support engineers are available 24/7 to meet your emergency onsite requirement. Rapid Response Services can be delivered as-needed, or structured into one of our IT Managed Services plans with guaranteed SLAs.

If your company requires regularly scheduled on-site visits, IDEALWORKS can provide a dedicated engineer that will know your environment inside, and out and always be prepared for your on-site IT Support.